FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

10 questions found

Company and partnerships

What vehicle travel range and runtime are stated?

Automatic Following Kits, Following Vehicles

Answer

With the referenced 24V20Ah or 48V18Ah battery configuration, full-load operation is approximately 15km or eight hours under factory working conditions. Load, surface and speed affect runtime.

Company and partnerships

Which following code is open source?

Automatic Following Kits, Following Vehicles

Answer

The following vehicle's controller code is open source for the supported kit. Internal PDoA anchor firmware is proprietary and is not supplied as open source.

Company and partnerships

Where is Haoru Technology located?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Dalian, Liaoning Province, China.

Company and partnerships

Is this a Nooploop IPS product?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

No. Haoru's products are developed by Haoru Technology.

Company and partnerships

Where is the factory located?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Dalian, Liaoning Province, China.

Company and partnerships

What is Haoru's high-tech enterprise certification?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Certificate number GR202531200595, issued November 18, 2025, valid for three years.

Company and partnerships

Are discounts available?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Samples use the quoted fixed prices. The company focuses its resources on development and customer technical support and states a thirty-day price-protection policy for eligible purchases. Volume pricing is available above fifty modules. Contact the team for current terms and quotations.

Company and partnerships

Can a lost battery or damaged accessory be replaced?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Supply the recipient's name, phone and address for verification. Replacement cost and shipping are normally paid by the customer.

Company and partnerships

Does Haoru support volume purchasing and OEM customization?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Pricing varies with volume, including 10–50 and 51–500-set tiers. OEM options can cover configuration, appearance or functions. Request a quotation for the specific requirements.

Company and partnerships

Is custom development supported, and which files are open source?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Supported following-controller STM32 code and design files, including controller schematics, are available. The internal firmware of the PDoA anchor is proprietary and excluded.

FAQ | Haoru UWB