FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

14 questions found

Company and partnerships

How many anchors should an indoor factory installation use?

UWB Positioning

Answer

Plan anchor placement from the floor plan and site photographs. A typical guideline is one anchor approximately every 30m, with additional coverage around obstructions. Assess separate rooms individually.

Company and partnerships

What is Haoru's dual-antenna PDoA patent?

UWB Positioning

Answer

Patent: UWB Positioning Anchor Circuit Based on Dual-Antenna PDoA Measurement. Patent number: ZL202421897250.5. Granted June 20, 2025. The patent belongs to Haoru Technology.

Company and partnerships

What is Haoru's low-temperature-drift clock patent?

UWB Positioning

Answer

Patent: UWB Positioning Anchor Circuit with a High-Precision, Low-Temperature-Drift Clock. Patent number: ZL202422092060.2. Granted June 27, 2025. The patent belongs to Haoru Technology.

Company and partnerships

What is Haoru's anchor self-calibration patent?

UWB Positioning

Answer

Patent: UWB Anchor Self-Calibration Method Based on Multidimensional Scaling. Patent number: ZL202311329954.2. Grant announcement date: July 30, 2024. The patent belongs to Haoru Technology.

Company and partnerships

Does Haoru sell anchor tripods?

UWB Positioning

Answer

A temporary test can use wall-mounted anchors. Tripods are recommended for better placement and positioning performance. Haoru does not manufacture tripods, so direct purchase can reduce additional shipping costs. The referenced option is a 3m tripod with a pan/tilt head and phone clamp: https://detail.tmall.com/item.htm?_u=b1s7j0g8a92&id=623907684336&spm=a1z09.2.0.0.52d72e8djQpPlY

Company and partnerships

How do I forward HR-RTLS data to another host?

UWB Positioning

Answer

Open Data Forwarding in the PC application's Parameter Settings. Enter the destination host's IP address and port. Position results, including tag IDs and X/Y/Z coordinates, are forwarded by UDP. Use a network debugging tool listening on that port to verify reception.

Company and partnerships

Where is Haoru Technology located?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Dalian, Liaoning Province, China.

Company and partnerships

Is this a Nooploop IPS product?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

No. Haoru's products are developed by Haoru Technology.

Company and partnerships

Where is the factory located?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Dalian, Liaoning Province, China.

Company and partnerships

What is Haoru's high-tech enterprise certification?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Certificate number GR202531200595, issued November 18, 2025, valid for three years.

Company and partnerships

Are discounts available?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Samples use the quoted fixed prices. The company focuses its resources on development and customer technical support and states a thirty-day price-protection policy for eligible purchases. Volume pricing is available above fifty modules. Contact the team for current terms and quotations.

Company and partnerships

Can a lost battery or damaged accessory be replaced?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Supply the recipient's name, phone and address for verification. Replacement cost and shipping are normally paid by the customer.

Company and partnerships

Does Haoru support volume purchasing and OEM customization?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Pricing varies with volume, including 10–50 and 51–500-set tiers. OEM options can cover configuration, appearance or functions. Request a quotation for the specific requirements.

Company and partnerships

Is custom development supported, and which files are open source?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Yes. Supported following-controller STM32 code and design files, including controller schematics, are available. The internal firmware of the PDoA anchor is proprietary and excluded.

FAQ | Haoru UWB