FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

7 questions found

Troubleshooting and maintenance

How are anchors and wristband tags paired if several sets become mixed?

UWB Positioning

Answer

They are paired and labeled before delivery. Use the supplied stickers to identify the matching devices.

Troubleshooting and maintenance

Can the system display live centimeter-level trajectories on an outdoor football field?

UWB Positioning

Answer

Yes. The referenced best positioning accuracy is approximately 10cm under suitable conditions.

Troubleshooting and maintenance

What should I check if STLINK cannot connect to the controller?

UWB Positioning

Answer

Check that the STLINK driver is installed and that the four SWD wires—VCC, SWDIO, SWCLK and GND—are correctly connected with good contact.

Troubleshooting and maintenance

How can I learn environment setup and firmware programming?

UWB Positioning

Answer

Detailed tutorials cover embedded development environment setup and firmware updates without a development environment. Search for Haoru Technology on Bilibili or contact support for the appropriate guide.

Troubleshooting and maintenance

How can I connect a positioning module to a PC without a cable?

UWB Positioning

Answer

Use a wireless serial adapter. The recommended third-party products are references only; contact their suppliers for adapter-specific connection support.

Troubleshooting and maintenance

Why is UWB data sometimes lost?

UWB Positioning

Answer

Check obstruction and interference, including solid walls, metal, glass and dense vegetation. Low anchor mounting can allow people or ground-level objects to block the link; the referenced recommendation is above 1.8m. Move anchors to improve line of sight and check strong electromagnetic interference or metal reflections. See Section 6.3.3 of the relevant manual for obstruction effects.

Troubleshooting and maintenance

Can the standard positioning firmware output CIR information?

UWB Positioning

Answer

Positioning/ranging firmware and CIR acquisition firmware are separate. Modules normally ship with positioning firmware. To acquire CIR, program the compatible module, usually an anchor, with the dedicated CIR firmware. The two programs do not run simultaneously. Check the supplied reference package or ask support for the correct files.

FAQ | Haoru UWB