Haoru UWB17 questions found
Purchasing and support
Can I purchase only a following kit if I already have a chassis?
Automatic Following KitsAnswer
Yes. Purchase the components listed in the applicable BOM. Component purchase costs less than a complete vehicle but requires assembly and integration. See the relevant component-list spreadsheet for the BOM cost.
Purchasing and support
Can I buy a complete vehicle or just the following kit?
Automatic Following Kits, Following VehiclesAnswer
A complete vehicle includes the chassis and systems. A kit includes the controller, anchors, tag and motor drive without the chassis, for converting an existing platform. Core boards are generally supplied with the kit rather than individually.
Purchasing and support
Is express shipping available?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced domestic shipping service is SF Standard Express. Battery-containing wristbands require ground shipping and are not eligible for the faster air-express service. Ask the team about shipping to your destination.
Purchasing and support
Can payment be made by bank transfer?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. Contact the team for the company's bank-account details and payment arrangements.
Purchasing and support
How soon are orders dispatched?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced domestic dispatch target is normally within 48 hours, with orders placed before 17:00 dispatched the same day where possible. Confirm availability and destination-specific delivery arrangements.
Purchasing and support
Can replacement accessories be supplied?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Replacement batteries or damaged accessories can be arranged after verification of the delivery details. Component cost and shipping are normally paid by the customer.
Purchasing and support
How are product materials obtained?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
After purchase, an unpacking-material download link is provided, including assembly and test instructions.
Purchasing and support
Is OEM customization available?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. Tiered quotations are available, including quantities of 10β50 sets and 51β500 sets.
Purchasing and support
What warranty is provided?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The stated hardware warranty is twelve months. Manufacturing-related failures within the warranty period can be repaired or replaced without charge under the applicable warranty terms.
Purchasing and support
Where is the development package downloaded?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
An unpacking download link is supplied after purchase. Assemble and test the system, confirm that it meets your requirements and acknowledge receipt; support then supplies the full technical materials.
Purchasing and support
Is OEM customization eligible for volume discounts?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. The quotation schedule includes volume tiers such as 10β50 sets and 51β500 sets. Larger quantities reduce unit cost. Discuss custom requirements and commercial terms with the team.
Purchasing and support
How long is the hardware warranty?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Twelve months under the stated warranty terms, with free repair or replacement for covered non-user-caused failures.
Purchasing and support
Does modifying code affect the warranty?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Damage caused by user modifications to embedded firmware or hardware is excluded from free warranty coverage under the referenced warranty terms. Debug modifications on a development platform before vehicle installation.
Purchasing and support
How can I obtain software and technical materials?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
An unpacking download link is supplied first. After setup, testing and receipt confirmation, contact support for the full technical package.
Purchasing and support
How are faulty products returned or exchanged?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
For the referenced domestic policy, report a quality problem within seven days of receipt with the order number and description. After verification, a return or exchange can be arranged. Keep the original packaging; confirm the terms for your destination.
Purchasing and support
What is the product warranty period?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Twelve months under the stated warranty terms, with free repair or replacement for covered non-user-caused failures.
Purchasing and support
Do quoted prices include tax?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced Chinese domestic prices include tax, and an electronic ordinary invoice can be issued. Ask the team about international quotations and invoice requirements.