Haoru UWB29 questions found
Purchasing and support
Does Haoru positioning support custom development?
UWB PositioningAnswer
After purchase, follow the unpacking instructions to assemble and test the system. Once functionality and requirements are confirmed and receipt is acknowledged, customer support supplies the full technical package. The source states that products may be returned with their appearance protected if unsuitable, but that returns are unavailable after the complete design package containing source code has been supplied. Confirm the current terms with the team before ordering.
Purchasing and support
Can I develop custom software for the complete following vehicle?
Following VehiclesAnswer
The complete vehicle is supplied as a finished solution, including its chassis and systems, and the source does not support custom development of that complete vehicle. A following kit includes the controller, anchors, tag and motor drive, without the chassis, for integration into an existing vehicle. Core boards are generally supplied with the kit rather than sold separately.
Purchasing and support
Is a UWB positioning module plug and play?
UWB PositioningAnswer
A module must be integrated with the other system components. The referenced indoor setup requires at least three anchors and one tag, plus the PC application. Follow the wiring, installation and video instructions. The source specifically states that this deployment is not simply plug and play.
Purchasing and support
Is a complete following vehicle shipped assembled?
Following VehiclesAnswer
Yes. A purchased complete vehicle is shipped assembled.
Purchasing and support
Are custom-development materials supplied electronically?
UWB PositioningAnswer
Yes, through a shared download link. Assemble and test the system using the unpacking materials first. After confirming that the system meets your needs and acknowledging receipt, support supplies the full technical package. The referenced policy allows an unsuitable product to be returned with its appearance protected, but not after the design package containing source code has been supplied. Confirm current terms before ordering.
Purchasing and support
How can I connect a UWB module to a PC wirelessly?
UWB PositioningAnswer
Use a wireless serial adapter. The suggested adapter is from a third-party supplier; ask that supplier for connection support. Tutorial: https://www.bilibili.com/video/BV1v64y1C7aH/ . Referenced purchase link: https://item.taobao.com/item.htm?spm=a1z09.2.0.0.61e92e8dTwTlLk&id=635187095350&_u=c1s7j0g51dc
Purchasing and support
Can I purchase only a following kit if I already have a chassis?
Automatic Following KitsAnswer
Yes. Purchase the components listed in the applicable BOM. Component purchase costs less than a complete vehicle but requires assembly and integration. See the relevant component-list spreadsheet for the BOM cost.
Purchasing and support
Are additional test accessories required?
UWB PositioningAnswer
Basic power banks and data cables are included in the referenced package. Tripods are recommended for outdoor tests or more demanding accuracy and stability requirements; a maximum height of 3m is suggested.
Purchasing and support
When is the full technical design package supplied?
UWB PositioningAnswer
Complete the unpacking setup and confirm the system meets your requirements. After receipt is acknowledged, support supplies the full technical package. The referenced policy states that returns are unavailable after the package containing source code has been supplied. Confirm current sales terms before ordering.
Purchasing and support
Does Haoru manufacture tripods?
UWB PositioningAnswer
No. A separately purchased 3m livestreaming tripod with a pan/tilt head and phone clamp is recommended.
Purchasing and support
How many modules should I buy?
UWB PositioningAnswer
Use two modules for one-to-one ranging, at least four for the referenced 2D system of three anchors and one tag, and at least five for 3D with four anchors and one tag. The answer recommends five modules for wider coverage and better ranging redundancy.
Purchasing and support
Can LD600 operate as either an anchor or a tag?
UWB PositioningAnswer
Yes. LD600 can be configured in either role. For example, a five-module order can be configured at the factory as four anchors and one tag.
Purchasing and support
Is CIR reference source code available?
UWB PositioningAnswer
The applicable development package includes CIR reference code and firmware, usually in Other Reference Code or a similarly named folder. Contact support if the files or link are missing.
Purchasing and support
Can I buy a complete vehicle or just the following kit?
Automatic Following Kits, Following VehiclesAnswer
A complete vehicle includes the chassis and systems. A kit includes the controller, anchors, tag and motor drive without the chassis, for converting an existing platform. Core boards are generally supplied with the kit rather than individually.
Purchasing and support
Is express shipping available?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced domestic shipping service is SF Standard Express. Battery-containing wristbands require ground shipping and are not eligible for the faster air-express service. Ask the team about shipping to your destination.
Purchasing and support
Can payment be made by bank transfer?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. Contact the team for the company's bank-account details and payment arrangements.
Purchasing and support
How soon are orders dispatched?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced domestic dispatch target is normally within 48 hours, with orders placed before 17:00 dispatched the same day where possible. Confirm availability and destination-specific delivery arrangements.
Purchasing and support
Can replacement accessories be supplied?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Replacement batteries or damaged accessories can be arranged after verification of the delivery details. Component cost and shipping are normally paid by the customer.
Purchasing and support
How are product materials obtained?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
After purchase, an unpacking-material download link is provided, including assembly and test instructions.
Purchasing and support
Is OEM customization available?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. Tiered quotations are available, including quantities of 10β50 sets and 51β500 sets.
Purchasing and support
What warranty is provided?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The stated hardware warranty is twelve months. Manufacturing-related failures within the warranty period can be repaired or replaced without charge under the applicable warranty terms.
Purchasing and support
Where is the development package downloaded?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
An unpacking download link is supplied after purchase. Assemble and test the system, confirm that it meets your requirements and acknowledge receipt; support then supplies the full technical materials.
Purchasing and support
Is OEM customization eligible for volume discounts?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Yes. The quotation schedule includes volume tiers such as 10β50 sets and 51β500 sets. Larger quantities reduce unit cost. Discuss custom requirements and commercial terms with the team.
Purchasing and support
How long is the hardware warranty?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Twelve months under the stated warranty terms, with free repair or replacement for covered non-user-caused failures.
Purchasing and support
Does modifying code affect the warranty?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Damage caused by user modifications to embedded firmware or hardware is excluded from free warranty coverage under the referenced warranty terms. Debug modifications on a development platform before vehicle installation.
Purchasing and support
How can I obtain software and technical materials?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
An unpacking download link is supplied first. After setup, testing and receipt confirmation, contact support for the full technical package.
Purchasing and support
How are faulty products returned or exchanged?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
For the referenced domestic policy, report a quality problem within seven days of receipt with the order number and description. After verification, a return or exchange can be arranged. Keep the original packaging; confirm the terms for your destination.
Purchasing and support
What is the product warranty period?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
Twelve months under the stated warranty terms, with free repair or replacement for covered non-user-caused failures.
Purchasing and support
Do quoted prices include tax?
UWB Positioning, Automatic Following Kits, Following VehiclesAnswer
The referenced Chinese domestic prices include tax, and an electronic ordinary invoice can be issued. Ask the team about international quotations and invoice requirements.