FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

12 questions found

Operation and features

Does the vehicle reverse when the wristband or remote approaches?

Automatic Following Kits, Following Vehicles

Answer

In the described default configuration it does not reverse or move on approach. Other firmware offers an optional reversing-on-approach setting, so confirm the active configuration.

Operation and features

Must I choose between a following remote and a wristband?

Automatic Following Kits, Following Vehicles

Answer

Options include an integrated remote containing the following tag, or a standard remote combined with a following wristband. In wristband following mode, the vehicle follows the wristband.

Operation and features

What is remote recall?

Automatic Following Kits, Following Vehicles

Answer

At a suitable distance, press the following button to enter following mode. The vehicle locates the tag and approaches it. The referenced recall distance is approximately 15m.

Operation and features

What obstacle modes are available?

Automatic Following Kits, Following Vehicles

Answer

Obstacle bypass, stop and wait, and obstacle sensing disabled, according to the supported configuration.

Operation and features

What happens when the person is in front or behind the vehicle?

Automatic Following Kits, Following Vehicles

Answer

The vehicle follows when the person is in front. When the person is behind, it turns around in place before following.

Operation and features

How is the remote powered on and its mode selected?

Automatic Following Kits, Following Vehicles

Answer

Hold the power control for three seconds. Press the mode button once to switch modes: white indicates remote-control mode and red following mode in the referenced device.

Operation and features

How are wristband and remote modes switched?

Automatic Following Kits, Following Vehicles

Answer

Press the wristband power button once to switch following/stopping. On the remote, press mode button 3 once to switch remote-control/following; red and white indicate the respective modes.

Operation and features

How can reversing on approach be enabled?

Automatic Following Kits, Following Vehicles

Answer

Enable it in Vehicle Control in the WeChat mini program. It is disabled by default. When enabled, the vehicle reverses to maintain the set separation. The referenced vehicle lacks rear obstacle sensors, so reversing can cause a collision; assess the application before enabling it.

Operation and features

How are the following tags charged, and how long do they last?

Automatic Following Kits, Following Vehicles

Answer

The wristband and remote contain lithium batteries charged over USB. The wristband uses a magnetic cable and the remote Type-C. Runtime ranges from days to weeks depending on use and settings.

Operation and features

What is the remote-control range?

Automatic Following Kits, Following Vehicles

Answer

The referenced maximum is approximately 30m. Operate with good visibility and avoid blockage by large metal objects.

Operation and features

How can I tell when the wristband is fully charged?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

A steady green indicator means fully charged on the referenced wristband.

Operation and features

How is the wristband powered on and switched between following and stop?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Hold the button for three seconds. A flashing blue light indicates following mode; press once to switch to stop, indicated by flashing green on the referenced device.

FAQ | Haoru UWB