FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

25 questions found

Operation and features

Can I control the following vehicle through an app?

Following Vehicles

Answer

A mobile mini program is available for parameter configuration. The source does not offer app-based vehicle driving control.

Operation and features

How long does charging a following vehicle take?

Following Vehicles

Answer

With the supplied original charger, the source gives approximately 2–3 hours from empty to full. A red indicator means charging; green means fully charged.

Operation and features

What charging time and charger does the vehicle use?

Following Vehicles

Answer

The referenced dedicated charger accepts 110–220V. Red means charging, green means fully charged, and the source gives approximately four hours for a full charge. This differs from another source answer; confirm the vehicle and battery configuration.

Operation and features

Can I remove the following vehicle's battery for charging elsewhere?

Following Vehicles

Answer

The current battery is not designed for convenient removal; the battery compartment must be dismantled. A faster-removal compartment is under development. Contact support for current availability.

Operation and features

Can following vehicles travel in a convoy?

Following Vehicles

Answer

Yes. Place the following tag or remote of the trailing vehicle at the rear of the leading vehicle to form a convoy.

Operation and features

What does the WeChat mini program configure?

Following Vehicles

Answer

It configures vehicle functions such as reversing on approach and turning sensitivity; obstacle sensor type, sensitivity and detection distance; system settings; and factory reset.

Operation and features

How can a two-wheel-drive vehicle be pushed manually?

Following Vehicles

Answer

Pull and rotate the clutch mechanism to disengage the motors from the drive wheels, then push the vehicle manually.

Operation and features

What is reversing on approach?

Following Vehicles

Answer

When the person moves close to the vehicle, it reverses away. Enable this function in the WeChat mini program.

Operation and features

What do the startup self-test beeps mean?

Following Vehicles

Answer

Two beeps indicate normal startup; four indicate an obstacle-sensor fault in the referenced controller.

Operation and features

How should I adjust turning sensitivity?

Following Vehicles

Answer

Settings 1 or 2 are generally recommended for two-wheel drive, and 3 or 4 for four-wheel drive. A higher value gives a stronger steering response. Adjust during controlled vehicle tests.

Operation and features

Does obstacle avoidance operate in remote-control mode?

Following Vehicles

Answer

Obstacle avoidance operates according to the selected mode during following. The referenced remote-control mode does not provide obstacle avoidance.

Operation and features

How can I manually push a following vehicle?

Following Vehicles

Answer

On the two-wheel-drive series, pull the clutch latch outward and rotate it into the disengaged position to separate the motor from the drive wheel. Reverse the procedure to re-engage the drive.

Operation and features

Is a one-button recall function available?

Following Vehicles

Answer

Yes. In parking mode, press the wristband power button or the remote's mode button once. The vehicle approaches the person and enters following mode in the supported configuration.

Operation and features

Does the vehicle reverse when the wristband or remote approaches?

Automatic Following Kits, Following Vehicles

Answer

In the described default configuration it does not reverse or move on approach. Other firmware offers an optional reversing-on-approach setting, so confirm the active configuration.

Operation and features

Must I choose between a following remote and a wristband?

Automatic Following Kits, Following Vehicles

Answer

Options include an integrated remote containing the following tag, or a standard remote combined with a following wristband. In wristband following mode, the vehicle follows the wristband.

Operation and features

What is remote recall?

Automatic Following Kits, Following Vehicles

Answer

At a suitable distance, press the following button to enter following mode. The vehicle locates the tag and approaches it. The referenced recall distance is approximately 15m.

Operation and features

What obstacle modes are available?

Automatic Following Kits, Following Vehicles

Answer

Obstacle bypass, stop and wait, and obstacle sensing disabled, according to the supported configuration.

Operation and features

What happens when the person is in front or behind the vehicle?

Automatic Following Kits, Following Vehicles

Answer

The vehicle follows when the person is in front. When the person is behind, it turns around in place before following.

Operation and features

How is the remote powered on and its mode selected?

Automatic Following Kits, Following Vehicles

Answer

Hold the power control for three seconds. Press the mode button once to switch modes: white indicates remote-control mode and red following mode in the referenced device.

Operation and features

How are wristband and remote modes switched?

Automatic Following Kits, Following Vehicles

Answer

Press the wristband power button once to switch following/stopping. On the remote, press mode button 3 once to switch remote-control/following; red and white indicate the respective modes.

Operation and features

How can reversing on approach be enabled?

Automatic Following Kits, Following Vehicles

Answer

Enable it in Vehicle Control in the WeChat mini program. It is disabled by default. When enabled, the vehicle reverses to maintain the set separation. The referenced vehicle lacks rear obstacle sensors, so reversing can cause a collision; assess the application before enabling it.

Operation and features

How are the following tags charged, and how long do they last?

Automatic Following Kits, Following Vehicles

Answer

The wristband and remote contain lithium batteries charged over USB. The wristband uses a magnetic cable and the remote Type-C. Runtime ranges from days to weeks depending on use and settings.

Operation and features

What is the remote-control range?

Automatic Following Kits, Following Vehicles

Answer

The referenced maximum is approximately 30m. Operate with good visibility and avoid blockage by large metal objects.

Operation and features

How can I tell when the wristband is fully charged?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

A steady green indicator means fully charged on the referenced wristband.

Operation and features

How is the wristband powered on and switched between following and stop?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Hold the button for three seconds. A flashing blue light indicates following mode; press once to switch to stop, indicated by flashing green on the referenced device.

FAQ | Haoru UWB