FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

37 questions found

Technology and positioning

What is the vehicle's own weight?

Following Vehicles

Answer

The source gives a vehicle weight of 30–40kg for the referenced configuration.

Technology and positioning

Does the following vehicle drive its front wheels?

Following Vehicles

Answer

The two-wheel-drive configuration drives the rear wheels and uses front casters. A four-wheel-drive configuration is also available.

Technology and positioning

Does Haoru supply complete following vehicles?

Following Vehicles

Answer

Yes. Contact the team with your basic requirements.

Technology and positioning

Can I add a rack to the following vehicle?

Following Vehicles

Answer

Yes. You can add a suitable rack to the vehicle.

Technology and positioning

Can the following vehicle brake on a downhill slope?

Following Vehicles

Answer

The referenced vehicle can brake on downhill slopes within 10°. Verify the load, surface and operating conditions.

Technology and positioning

Can the following vehicle climb stairs?

Following Vehicles

Answer

The current vehicle cannot climb stairs. Contact the team for current platform options.

Technology and positioning

What slope can the following vehicle climb?

Following Vehicles

Answer

The referenced vehicle can climb approximately 15° under full load. Confirm the specific vehicle and surface conditions.

Technology and positioning

What turning-sensitivity settings are recommended?

Following Vehicles

Answer

Use settings 1–2 for the referenced two-wheel-drive vehicle and 3–4 for the four-wheel-drive vehicle.

Technology and positioning

What happens at low battery charge?

Following Vehicles

Answer

Below 20% charge, following may become unstable and drive power may be insufficient.

Technology and positioning

What is the electromagnetic brake function?

Following Vehicles

Answer

It is standard on the referenced S100 series. After the vehicle has stopped for two seconds, it automatically locks the wheels to reduce rolling.

Technology and positioning

What obstacle sensors are supplied?

Following Vehicles

Answer

The basic configuration has four ultrasonic sensors. The L series adds one LiDAR unit to the four ultrasonic sensors.

Technology and positioning

What drive arrangement does the four-wheel-drive vehicle use?

Following Vehicles

Answer

Four independently driven wheels.

Technology and positioning

What drive arrangement does the two-wheel-drive vehicle use?

Following Vehicles

Answer

Two powered wheels and two casters.

Technology and positioning

Can the vehicle travel up or down stairs?

Following Vehicles

Answer

The current following vehicles do not provide automatic stair climbing or descending.

Technology and positioning

How can I restore factory settings?

Following Vehicles

Answer

In the mini program's System Configuration page, choose Restore Factory Settings and then Save and Send. Exit the mini program and wait for the vehicle to restart. Two beeps indicate completion.

Technology and positioning

Do the following products provide autonomous navigation?

Automatic Following Kits, Following Vehicles

Answer

The standard following products do not currently provide that navigation capability. Contact the team for integration options.

Technology and positioning

What does the laser option mean?

Automatic Following Kits, Following Vehicles

Answer

It refers to LiDAR used for obstacle sensing and bypassing obstacles in the applicable configuration.

Technology and positioning

Do the vehicle tires need inflation?

Automatic Following Kits, Following Vehicles

Answer

Tire construction depends on the two-wheel or four-wheel configuration. Contact the team for the exact tire type.

Technology and positioning

How can LiDAR returns from the vehicle's own body be handled?

Automatic Following Kits, Following Vehicles

Answer

Mask the angular sectors occupied by the vehicle body so those returns are not processed as external obstacles.

Technology and positioning

Can LiDAR be purchased separately?

Automatic Following Kits, Following Vehicles

Answer

The referenced answer permits a LiDAR purchase for customers buying a complete Haoru following vehicle. Confirm current supply conditions.

Technology and positioning

Is there an ultrasonic-only obstacle-sensing option?

Automatic Following Kits, Following Vehicles

Answer

Yes. Ultrasonic sensing provides stop-on-obstacle behavior and has detection blind spots; it does not provide the referenced LiDAR obstacle-bypass function. Choose the appropriate LiDAR configuration for bypassing.

Technology and positioning

How many obstacle sensors are used?

Automatic Following Kits, Following Vehicles

Answer

The described configuration uses one LiDAR and four ultrasonic sensors. LiDAR is the main sensor for bypassing; ultrasound assists near-range stopping.

Technology and positioning

Which motor configuration is suggested for a 200kg payload?

Automatic Following Kits, Following Vehicles

Answer

A supported 48V 350W motor configuration can be selected. Assess the complete vehicle drive and payload requirements.

Technology and positioning

Can the following vehicle travel between specified points?

Automatic Following Kits, Following Vehicles

Answer

The standard product follows a person and does not provide autonomous point-to-point travel.

Technology and positioning

Does the product follow using image recognition?

Automatic Following Kits, Following Vehicles

Answer

No. The following target is tracked by UWB rather than image recognition.

Technology and positioning

When does a two-anchor turn-around action end?

Automatic Following Kits, Following Vehicles

Answer

For the referenced logic: DIS0 < DIS1 and −10° ≤ AOA0 ≤ +10°.

Technology and positioning

How does front following determine its steering direction?

Automatic Following Kits, Following Vehicles

Answer

For the referenced logic, drive straight when −10° ≤ AOA0 ≤ +10°; turn left when AOA0 < −10°; turn right when AOA0 > +10°.

Technology and positioning

Will the vehicle turn around if the person is behind it?

Automatic Following Kits, Following Vehicles

Answer

Yes. The two-anchor system identifies a rear-side target, turns in place and then starts following.

Technology and positioning

How does the kit achieve 360° following?

Automatic Following Kits, Following Vehicles

Answer

It uses front and rear PDoA anchors. A range comparison determines when the target is behind; the controller then turns the vehicle in place before following.

Technology and positioning

How does an automatic following vehicle work?

Automatic Following Kits, Following Vehicles

Answer

UWB tracks a tag worn by the target person. The vehicle controller uses the target's relative position and motion, together with vehicle sensors, to calculate drive commands. The following algorithm controls the differential-drive wheels for smooth tracking. The available behavior depends on the controller and sensor configuration.

Technology and positioning

Can the vehicle automatically return home or drive to a specified location?

Automatic Following Kits, Following Vehicles

Answer

The standard following vehicle does not provide AGV-style point-to-point path planning, map navigation or automatic dispatch. Autonomous travel to a fixed coordinate requires a separate solution.

Technology and positioning

Is obstacle avoidance available?

Automatic Following Kits, Following Vehicles

Answer

Applicable LiDAR-equipped vehicles provide obstacle-bypass functions, and obstacle-sensor packages are available. The original answer also describes ultrasound-based bypass, which conflicts with other answers limiting ultrasound to stopping. Confirm the exact hardware and firmware. LiDAR supply conditions depend on the complete vehicle configuration.

Technology and positioning

What does a red indicator mean?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

On the referenced tag, a steady red indicator means low battery. Flashing red indicates a ranging request without an anchor response.

Technology and positioning

Can customers evaluate the products?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

The referenced domestic purchase policy offers a seven-day return period for eligible orders. Confirm the terms for evaluation and international orders with the team.

Technology and positioning

How are factory settings restored?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Use the supported mini-program function or the model-specific button sequence in the manual.

Technology and positioning

How long is technical support available?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

The referenced policy includes one month of product-related technical consultation. A paid extension is listed at RMB 149 for three months. Support beyond the company's products, including third-party integration questions, is not guaranteed. Confirm the current international support arrangement.

Technology and positioning

Are PDoA module schematics supplied?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

PDoA module schematics are not currently supplied.

FAQ | Haoru UWB