FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

8 questions found

Troubleshooting and maintenance

Why does the vehicle drift or weave while driving?

Following Vehicles

Answer

Check for unequal tire pressure, different motor parameters and asymmetric mechanical installation. Adjust the remote-control turning-sensitivity setting in the mini program as appropriate.

Troubleshooting and maintenance

What do four beeps at startup mean?

Following Vehicles

Answer

The ultrasonic or LiDAR obstacle-sensor self-test failed. Check for loose cables and blocked or contaminated sensor surfaces.

Troubleshooting and maintenance

What should I do if a tire loses pressure?

Following Vehicles

Answer

The drive wheels use pneumatic tires. Maintain the recommended 45PSI pressure, check regularly and inflate with a bicycle pump or automotive inflator.

Troubleshooting and maintenance

Why does the mini program not find the vehicle?

Following Vehicles

Answer

Confirm that the vehicle is powered on, phone Bluetooth is enabled and WeChat has Bluetooth permission. The mini program searches for nearby vehicles automatically.

Troubleshooting and maintenance

What should I do if a caster wobbles or does not swivel freely?

Following Vehicles

Answer

Adjust the caster-to-chassis nuts so the caster swivels freely while remaining properly supported. Follow the installation guide and ensure all four wheels contact the ground.

Troubleshooting and maintenance

What should I check if a wristband or remote will not charge?

Automatic Following Kits, Following Vehicles

Answer

Check charging contacts for dirt or oxidation and clean appropriately, such as with an alcohol wipe. Align the wristband's magnetic charging cable; the remote uses Type-C.

Troubleshooting and maintenance

Why does the vehicle not stop at an obstacle?

Automatic Following Kits, Following Vehicles

Answer

Check whether Stop on Obstacle or Obstacle Bypass is selected in the mini program. With obstacle sensing disabled, the vehicle does not react to obstacles. Confirm the mode before operation.

Troubleshooting and maintenance

Why does the vehicle not move in following mode?

Automatic Following Kits, Following Vehicles

Answer

Check that startup passed with two beeps, the tag/remote battery is sufficient, the tag is not blocked by the body or metal, and nearby obstacles are not triggering stop-on-obstacle behavior.

FAQ | Haoru UWB