FAQ & SUPPORT

FAQ

Find answers about UWB positioning, intelligent following, development interfaces and project delivery by product line and topic.

49 questions found

Technology and positioning

Do Haoru UWB modules need antenna calibration before use?

UWB Positioning

Answer

The source describes the modules as ready to use without user calibration. Check the applicable manual for factory calibration and any application-specific antenna-delay calibration requirements.

Technology and positioning

How many tags can the positioning system track simultaneously?

UWB Positioning

Answer

The source gives a theoretical capacity of thousands of tags per anchor. Practical capacity depends on the required update rate and system configuration.

Technology and positioning

Does 3D positioning require four anchors?

UWB Positioning

Answer

At least four anchors are required for the referenced 3D configuration; six to eight are recommended. Distribute the anchors across length, width and height, ideally with a 1:1:1 spatial arrangement. The source links this 3D drone demonstration: https://www.bilibili.com/video/BV1KE6AYfEyU

Technology and positioning

How can I obtain or forward the positioning results?

UWB Positioning

Answer

See Section 6.9 of the HR-RTLS1 user manual for forwarding positioning results: http://rtls1.haorutech.com/download/HR-RTLS1_UserManual.pdf

Technology and positioning

Does the standard positioning configuration use four anchors?

UWB Positioning

Answer

Yes. The referenced configuration consists of four anchors and one tag.

Technology and positioning

Are three anchors needed to calculate a position?

UWB Positioning

Answer

Yes, for the referenced multilateration configuration, three anchors are used to calculate the target's position. Other architectures, including angle-based systems, have different requirements.

Technology and positioning

What positioning methods do the modules use?

UWB Positioning

Answer

Haoru supports TDoA (time difference of arrival), PDoA (phase difference of arrival, used for angle estimation) and TWR (two-way ranging), depending on the product and configuration.

Technology and positioning

Does only the tag need an IMU, rather than the anchors?

UWB Positioning

Answer

Yes. For the referenced configuration, the tag needs the IMU; the anchors do not need that feature.

Technology and positioning

Can I mount an anchor on the side of a column?

UWB Positioning

Answer

Yes. The referenced configuration requires consistent mounting heights.

Technology and positioning

What is the antenna gain?

UWB Positioning

Answer

The referenced UWB antenna gain is 3dBi.

Technology and positioning

Can four anchors provide a Z-axis coordinate?

UWB Positioning

Answer

Four anchors can produce a height coordinate in the referenced setup, but the source notes that its accuracy is limited.

Technology and positioning

How can I assign tag_id values to two tags?

UWB Positioning

Answer

Set the ID with the DIP switches or change it later using a command. Devices are configured at the factory before delivery.

Technology and positioning

What is the maximum ranging distance?

UWB Positioning

Answer

The referenced long-range configuration supports up to 600m between an anchor and tag in open conditions. Obstructions and site layout reduce the practical range; the answer gives approximately 30–50m for a typical indoor environment. Select the range specification for the particular model.

Technology and positioning

How many tags can be displayed simultaneously?

UWB Positioning

Answer

The software answer gives no theoretical display limit. As the number of tags increases, the update speed becomes slower.

Technology and positioning

Must I designate anchors and tags in distributed ranging mode?

UWB Positioning

Answer

No. In distributed ranging mode, all devices are modules rather than fixed anchors and tags. Each can measure its distance to the other participating modules.

Technology and positioning

Is an Android application available for positioning?

UWB Positioning

Answer

An Android application can be provided for the supported configuration.

Technology and positioning

How long does initial positioning take?

UWB Positioning

Answer

Within 100ms for the referenced configuration.

Technology and positioning

How many tags can an anchor identify?

UWB Positioning

Answer

The referenced answer gives no fixed upper limit. Practical capacity depends on the requested update rate and radio scheduling.

Technology and positioning

Does 2D positioning require a strict cubic anchor arrangement?

UWB Positioning

Answer

No. The referenced 2D configuration uses four anchors and recommends a length-to-width ratio no greater than 2:1.

Technology and positioning

Where are positioning logs stored?

UWB Positioning

Answer

In the log directory alongside the PC application's executable file.

Technology and positioning

Is an LD150 test report available?

UWB Positioning

Answer

An accuracy test report is currently available for the referenced product.

Technology and positioning

What angular coverage does a following anchor support?

UWB Positioning

Answer

One referenced anchor covers 120Β°. Two anchors combined with distance-based selection can provide 360Β° following coverage.

Technology and positioning

How is the wristband used as a tag?

UWB Positioning

Answer

The wristband itself is a UWB tag.

Technology and positioning

What power supply do the modules require?

UWB Positioning

Answer

The referenced module requires 5V, with a 5V 1A supply.

Technology and positioning

Do the modules expose IO pins?

UWB Positioning

Answer

LD150 and LD600 include reserved IO interfaces.

Technology and positioning

Does the ULM1-SH wristband include an audible and visual alarm?

UWB Positioning

Answer

No. ULM1-SH does not include that alarm. Choose the dedicated audible and visual alarm product when required.

Technology and positioning

Is Android test code available?

UWB Positioning

Answer

Android code is available for the supported ToF solution only.

Technology and positioning

Can I develop an app for real-time positioning tags?

UWB Positioning

Answer

Yes. Application development for supported real-time positioning tags is possible.

Technology and positioning

Can an anchor operate without an IMU?

UWB Positioning

Answer

Yes. The anchor does not require an IMU in the referenced setup.

Technology and positioning

Is the final output (x, y, heading)?

UWB Positioning

Answer

The referenced tag outputs its ranges to the anchors and its own three-axis acceleration, three-axis angular velocity and three-axis attitude angles.

Technology and positioning

Is heading or attitude information available?

UWB Positioning

Answer

The LD150-I tag includes an IMU and can output its own attitude.

Technology and positioning

Can positioning be used for sports tracking and video recording?

UWB Positioning

Answer

Yes. Customers have explored similar applications using four anchors around the area and a wristband tag worn by the athlete.

Technology and positioning

Is an anchor-calibration algorithm supplied?

UWB Positioning

Answer

Yes. An anchor-calibration algorithm is supplied for the supported positioning system.

Technology and positioning

Can anchors and tags connect to a mobile phone?

UWB Positioning

Answer

Yes, through the supported interfaces and application configuration.

Technology and positioning

Does IGA01 include a PoE power module?

UWB Positioning

Answer

The original answer distinguishes IGA01 plug-in PoE arrangements from the IGA02-EP external-antenna option. Confirm the exact PoE and antenna configuration for the selected hardware revision.

Technology and positioning

What roles can LD600 perform?

UWB Positioning

Answer

LD600 can be configured as an anchor or tag. Check the applicable manual for the specific configuration.

Technology and positioning

How does a two-anchor system determine whether the tag is in front or behind?

UWB Positioning

Answer

In the referenced logic, DIS0 < DIS1 places the tag on the front side and selects front following. DIS0 > DIS1 places it on the rear side and triggers a turn-around action. Check the exact field names in the controller protocol.

Technology and positioning

Are the UWB modules waterproof?

UWB Positioning

Answer

The referenced standard modules are rated IP31. IP65/IP67 enclosed options, including applicable IGA02-EP and ULM1-SH products, are available for outdoor or damp environments. Verify the exact enclosure rating.

Technology and positioning

Does Haoru supply complete positioning systems as well as modules?

UWB Positioning

Answer

Yes. Choose modules for product integration, or a complete solution containing anchors, tags and PC software for faster deployment.

Technology and positioning

How do obstructions affect positioning?

UWB Positioning

Answer

The source reports that LD600 can communicate through one solid wall, with approximately 30cm additional error, whereas ULM1/ULM3 are not suitable for ranging through a solid wall. Metal can strongly block UWB, especially close to a node. Glass can also affect measurements. Typical cardboard or wood up to approximately 10cm thick is described as less disruptive. Actual performance depends on materials and geometry.

Technology and positioning

How can I restore a module's factory configuration?

UWB Positioning

Answer

Many supported modules, including referenced IGA01-EP and ULM3-PDOA devices, have a reset button. Hold it for five seconds to restore factory settings, according to the applicable manual.

Technology and positioning

Can I adjust the tag update interval?

UWB Positioning

Answer

The source gives a default interval of 112ms and a fastest interval of 10ms through firmware settings. It labels the associated radio rate as 6.8Mhz; that unit requires confirmation and should not be treated as an update frequency.

Technology and positioning

Do the modules have waterproof enclosures?

UWB Positioning

Answer

ULM1 has no enclosure in the referenced standard configuration. LD150/LD600 have non-sealed enclosures with external antennas and must not be used directly in rain.

Technology and positioning

How can I tell when a module or power bank is fully charged?

UWB Positioning

Answer

On applicable internal-battery modules such as LD150(-I), LD600(-I), ULM1-GP and ULM1-SH, a blue charging indicator changes to green when charging completes. ULM1, ULM3 and ULM3-PDOA standard modules use an external power bank; follow that power bank's indicators, commonly flashing while charging and steady when full. Check the exact device's indicator definitions.

Technology and positioning

What does a red indicator mean?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

On the referenced tag, a steady red indicator means low battery. Flashing red indicates a ranging request without an anchor response.

Technology and positioning

Can customers evaluate the products?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

The referenced domestic purchase policy offers a seven-day return period for eligible orders. Confirm the terms for evaluation and international orders with the team.

Technology and positioning

How are factory settings restored?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

Use the supported mini-program function or the model-specific button sequence in the manual.

Technology and positioning

How long is technical support available?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

The referenced policy includes one month of product-related technical consultation. A paid extension is listed at RMB 149 for three months. Support beyond the company's products, including third-party integration questions, is not guaranteed. Confirm the current international support arrangement.

Technology and positioning

Are PDoA module schematics supplied?

UWB Positioning, Automatic Following Kits, Following Vehicles

Answer

PDoA module schematics are not currently supplied.

FAQ | Haoru UWB